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Shipping & and Returns

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions



Dispatch costs (inclusive of legally applicable VAT)

Deliveries within Germany:

We charge shipping costs on the basis of the shipping weight:

Packages up to 3 kg = 6,47 €
Packages over 3 kg to 5 kg = 7,07 €
Packages over 5 kg to 10 kg = 7,78 €
Packages over 10 kg to 15 kg = 8,38  €
Packages over 15 kg to 20 kg = 8,97 €
Packages over 20 kg to 30 kg = 16,94 €



Deliveries to foreign countries:

We charge shipping costs for deliveries to foreign countries on the basis of the shipping weight. The products are delivered in the following countries:

Gewicht Zone 1
Belgien, Luxemburg, Niederlande23, Österreich
Zone 2
Dänemark23, Lichtenstein, Schweiz3, Tschechien
Zone 3
Frankreich23, Großbritannien3, Monaco
Zone 4
Italien23, Polen, Slowakei, Slowenien, Ungarn
Zone 5
Irland, Portugal3, Schweden3, Spanien3
Zone 6
Estland3, Finnland3, Kroatien, Lettland, Litauen, Norwegen3
Zone 7
Bosnien und Herzegowina, Bulgarien, Griechenland3, Island, Rumänien, Serbien2
bis 2 kg 9,65 € 10,86 € 13,95 € 16,86 € 20,07 € 23,59 € 41,49 €
über 2 kg
bis 4 kg
10,40 € 11,71 € 15,04 € 18,07 € 21,42 € 25,12 € 43,59 €
über 4 kg
bis 6 kg
11,12 € 12,53 € 16,03 € 19,17 € 22,61 € 26,42 € 45,68 €
über 6 kg
bis 8 kg
11,91 € 13,42 € 17,05 € 20,30 € 23,86 € 27,78 € 47,95 €
über 8 kg
bis 10 kg
12,88 € 14,44 € 18,26 € 21,61 € 25,18 € 29,30 € 50,67 €
über 10 kg
bis 12 kg
13,81 € 15,43 € 19,47 € 22,91 € 26,48 € 30,82 € 53,28 €
über 12 kg
bis 14 kg
14,78 € 16,45 € 20,67 € 24,24 € 27,78 € 32,34 € 56,02 €
über 14 kg
bis 16 kg
15,72 € 17,44 € 21,92 € 25,60 € 29,16 € 33,94 € 58,63 €
über 16 kg
bis 18 kg
16,66 € 18,44 € 23,13 € 26,91 € 30,47 € 35,45 € 61,23 €
über 18 kg
bis 20 kg
17,60 € 19,43 € 24,33 € 28,22 € 31,79 € 36,98 € 63,85 €
über 20 kg
bis 25 kg
19,83 € 21,72 € 26,70 € 30,74 € 34,36 € 39,75 € 69,15 €
über 25 kg
bis 31,5 kg
22,14 € 24,12 € 29,22 € 33,46 € 37,18 € 42,75 € 75,85 €

2) Niederlande und Frankreich ohne Überseegebiete. Dänemark ohne Grönland (GL) und Färöer-Inseln (FO). Serbien ohne Kosovo. Italien inklusive Vatikanstadt (VA).
3) Für bestimmte Destinationen wird ein Inselzuschlag berechnet.

When shipping to EFTA States and third countries, the buyer pays the shipping costs as well as the customs duties and insurance costs. Charges for customs clearance will be charged directly by the relevant customs and tax authorities to the customer.

All prices are per parcel plus VAT for Germany. In case a valid VAT ID number of the European Union is available, VAT will not be charged.


All customs fees and any duty has to be paid from the importer of the delivery 


 
Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 3 - 5* days, in case of foreign deliveries, within 5 - 7* days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.


In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Terms of payment

In case of deliveries within Germany, you have the following payment options:

Payment in cash at the time of collection
-  Prepayment via transfer
Payment via PayPal


In case of deliveries to a foreign country, you have the following payment options:

-  Payment in cash at the time of collection
-  Prepayment via transfer

-  Payment via PayPal


Further details on payment

 

We reserve the right to make the delivery only against prepayment via transfer in isolated cases.
Payment by invoice is only for authorities and companies.

The invoice amount is to be settled at the time of payment on invoice within 14 days.

In case of payment via direct debit (automatic debit transfer), you revocably authorise us to collect the invoice amount from the specified account.

The automatic debit transfer process takes place in conjunction with the shipping of the goods.
In case of questions, please contact us at the contact details mentioned in the Legal Notice.

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