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Shipping & and Returns

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions



Dispatch costsspan>

Deliveries within Germany:

We charge shipping costs on the basis of the shipping weight:

Packages up to 3 kg = 4,60 €
Packages over 3 kg to 5 kg = 5,10 €
Packages over 5 kg to 10 kg = 5,70 €
Packages over 10 kg to 15 kg = 6,20  €
Packages over 15 kg to 20 kg = 6,70 €
Packages over 20 kg to 30 kg = 8,50 € €



Deliveries to foreign countries:

We charge shipping costs for deliveries to foreign countries on the basis of the shipping weight. The products are delivered in the following countries:

Gewicht Zone 1
Belgien, Luxemburg, Niederlande23, Österreich
Zone 2
Dänemark23, Lichtenstein, Schweiz3, Tschechien
Zone 3
Frankreich23, Großbritannien3, Monaco
Zone 4
Italien23, Polen, Slowakei, Slowenien, Ungarn
Zone 5
Irland, Portugal3, Schweden3, Spanien3
Zone 6
Estland3, Finnland3, Kroatien, Lettland, Litauen, Norwegen3
Zone 7
Bosnien und Herzegowina, Bulgarien, Griechenland3, Island, Rumänien, Serbien2
bis 2 kg 9,65 € 10,86 € 13,95 € 16,86 € 20,07 € 23,59 € 41,49 €
über 2 kg
bis 4 kg
10,40 € 11,71 € 15,04 € 18,07 € 21,42 € 25,12 € 43,59 €
über 4 kg
bis 6 kg
11,12 € 12,53 € 16,03 € 19,17 € 22,61 € 26,42 € 45,68 €
über 6 kg
bis 8 kg
11,91 € 13,42 € 17,05 € 20,30 € 23,86 € 27,78 € 47,95 €
über 8 kg
bis 10 kg
12,88 € 14,44 € 18,26 € 21,61 € 25,18 € 29,30 € 50,67 €
über 10 kg
bis 12 kg
13,81 € 15,43 € 19,47 € 22,91 € 26,48 € 30,82 € 53,28 €
über 12 kg
bis 14 kg
14,78 € 16,45 € 20,67 € 24,24 € 27,78 € 32,34 € 56,02 €
über 14 kg
bis 16 kg
15,72 € 17,44 € 21,92 € 25,60 € 29,16 € 33,94 € 58,63 €
über 16 kg
bis 18 kg
16,66 € 18,44 € 23,13 € 26,91 € 30,47 € 35,45 € 61,23 €
über 18 kg
bis 20 kg
17,60 € 19,43 € 24,33 € 28,22 € 31,79 € 36,98 € 63,85 €
über 20 kg
bis 25 kg
19,83 € 21,72 € 26,70 € 30,74 € 34,36 € 39,75 € 69,15 €
über 25 kg
bis 31,5 kg
22,14 € 24,12 € 29,22 € 33,46 € 37,18 € 42,75 € 75,85 €

2) Niederlande und Frankreich ohne Überseegebiete. Dänemark ohne Grönland (GL) und Färöer-Inseln (FO). Serbien ohne Kosovo. Italien inklusive Vatikanstadt (VA).
3) Für bestimmte Destinationen wird ein Inselzuschlag berechnet.

When shipping to EFTA States and third countries, the buyer pays the shipping costs as well as the customs duties and insurance costs. Charges for customs clearance will be charged directly by the relevant customs and tax authorities to the customer.

All prices are per parcel plus VAT for Germany. In case a valid VAT ID number of the European Union is available, VAT will not be charged.


All customs fees and any duty has to be paid from the importer of the delivery 


 
Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 3 - 5* days, in case of foreign deliveries, within 5 - 7* days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.


In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Accepted Payment options

- Payment in cash at the time of collection
- Prepayment via transfer
- Payment via credit card
- Payment via PayPal
- Payment via paydirekt
- Payment via Giropay

Further details on payment

If payment is to be made via an SEPA base debit note or an SEPA corporate debit note, you authorise us to collect the billing amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit collection. Please ensure that the account in question possesses sufficient covering funds on the due date.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

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